Returns & refunds

7-day defect cover

Report any manufacturing or print defect within 7 days of delivery with photos and an unboxing video. We replace the piece or refund it in full — your choice. No restocking fee, no argument.

Transit damage

Photograph the parcel before opening if the outer box is damaged. Send us the photos within 48 hours of delivery and we ship a replacement immediately.

Change of mind

Unused, unopened stock items can be returned within 7 days. Return shipping is at your cost, and the refund is issued once we receive and inspect the item.

Non-returnable items

Custom, personalised and made-to-order pieces cannot be returned for change of mind, because they cannot be resold. This is why we send a digital proof first — please check it carefully.

Refund timelines

Approved refunds are initiated within 48 hours. Razorpay typically credits back to the original payment method in 5–7 working days. COD refunds go by bank transfer to an account you provide.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Once a custom piece has entered printing, cancellation is not possible.